btdk3 Privacy Policy — Your Data Kept Safe

1. Introduction & Scope

btdk3 ("we", "us", or "the platform") operates an online gaming service for users in Bangladesh. This privacy policy explains what information we collect when you use our website btdk3.lat, how that information is processed, and what your rights are.

By accessing our platform or creating an account, you are considered to have agreed to the terms of this policy. If you disagree with any part of this policy, please refrain from using our services and contact us at [email protected].

This policy applies only to btdk3's own platform. We bear no responsibility for third-party websites or applications.

2. What Information We Collect

2.1 Information You Provide Directly

Information you provide directly during account registration and use of the service may include:

Full name and date of birth (for age verification — service is available to users aged 21 and above only)
Mobile number and email address
Payment-related information (last few digits of your bKash, Nagad, Rocket, Upay, or bank account number)
Identity verification document details (national ID or passport number)
Information provided during support communications

2.2 Automatically Collected Information

When you use our platform, the following technical information may be collected automatically:

IP address and device identifier
Browser type, operating system, and screen resolution
Session logs: page views, click data, and duration of time spent on the site
Information from cookies and similar tracking technologies
Transaction history and gaming activity data

2.3 Information Received from Third Parties

For the purpose of identity verification or fraud prevention, we may verify certain information through trusted third-party services. Only the information that is strictly necessary is used in such cases.

3. Purpose of Data Use

btdk3 uses your information for the following purposes:

Account management: To create, maintain, and secure your account.
Payment processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
Age and identity verification: To confirm that the user is at least 21 years old.
Customer support: To provide assistance via 24/7 live chat and email, and to resolve complaints.
Security and fraud prevention: To detect suspicious activity, prevent account hacking, and protect the integrity of the platform.
Responsible gaming: To identify users at risk of gambling-related harm and provide the necessary support.
Technical improvement: To improve the platform's performance, usability, and security.
Legal obligations: To comply with applicable laws and regulations, and to assist in dispute resolution.

Your information is not sold or shared with third parties for commercial purposes.

4. Cookie Policy

btdk3 uses cookies and similar technologies to improve your browsing experience and maintain platform security. Cookies are small text files stored in your browser or on your device.

4.1 Types of Cookies

Essential cookies: Required to keep login sessions active and to operate security features.
Functional cookies: Used to remember your language preferences and account settings.
Analytics cookies: Used to monitor platform usage and improve performance.

You can manage cookies by changing your browser settings. However, disabling certain essential cookies may limit the functionality of the platform.

5. Data Retention & Transfer

5.1 Retention Period

Your personal information is retained only for as long as necessary to fulfil the purpose for which it was collected. Even after an account is closed, some information may be retained for as long as required to meet legal obligations, resolve disputes, or for other legitimate reasons.

5.2 Sharing Data with Third Parties

We may share information in the following limited circumstances:

Payment processors: With bKash, Nagad, Rocket, Upay, and banking partners to complete transactions.
Identity verification services: With trusted providers for age and identity verification.
Legal requirements: To comply with valid directions from a competent court or authority.
Security investigations: When required to investigate fraud or illegal activity.

When sharing data with third parties, we sign confidentiality agreements with them and ensure they will protect your information appropriately.

6. Data Security Measures

btdk3 applies industry-standard technical and organisational measures to protect your personal information. The key elements of our security framework are:

SSL/TLS encryption: All data transferred between your browser and our servers is encrypted.
Data encryption: Sensitive information stored on our systems is kept in encrypted form.
Access control: Only authorised personnel can access the information they need.
Security monitoring: Continuous system monitoring and detection of unusual activity.
Regular security testing: Regular technical reviews to identify vulnerabilities.

However, transmitting information over the internet is not completely secure. We take every precaution, but a complete guarantee of security cannot be given. Keeping your account password secure is your responsibility.

7. Your Rights

You have the following rights regarding your personal information:

Right to access: You have the right to know what information we hold about you.
Right to rectification: If your information is incorrect or incomplete, you may request that it be corrected or completed.
Right to erasure: In certain circumstances you may request that your personal information be deleted, though this may not be possible where legal obligations apply.
Right to restrict processing: In some cases you may request that the processing of your information be restricted.
Right to data portability: You may request to receive the information you have provided in a structured, machine-readable format.
Right to object: You may object to certain uses of your information.

To exercise these rights, email [email protected]. We will try to respond to your request within 30 days.

8. Privacy of Minors

btdk3's services are for users aged 21 and above only. We do not knowingly collect any information from minors. If we learn that information from a minor has been collected by mistake, that information will be deleted immediately and the associated account will be closed.

If you believe a minor is using our platform, please let us know at [email protected].

9. Marketing & Communications

We will not send you marketing messages without your explicit consent. If you wish to receive promotional communications and later want to stop them, you can:

Change your preferences from your account settings, or
Send a direct request to [email protected].

However, important transactional messages (such as payment confirmations and security alerts) fall outside marketing preferences and will always be sent.

10. Policy Changes

btdk3 may revise this privacy policy as needed or due to legal changes. For significant changes, we will:

Update the "Last Updated" date on this page.
Notify you by email where necessary.

Continuing to use the platform after changes have been made will be considered acceptance of the revised policy. We therefore encourage you to review this page from time to time.

11. Contact Us

For any questions, concerns, or requests regarding this privacy policy, please contact btdk3's support team:

Email: [email protected]
Live Chat: Available 24/7 — support in Bengali and English

To learn more about our responsible gaming policy, visit the Responsible Gaming page. For details on the terms and conditions related to btdk3, read the Terms & Conditions page.

btdk3's Privacy Policy